What is CHEQ?
A consolidated marketplace and online platform that connects merchants to customers. This online and mobile commerce solution makes it simple for merchants to kick start selling their products and services within 24 hours of registering with CHEQ; enabling them to deliver the ultimate online shopping experience to their customers. CHEQ has all the latest features built in as well as a user-friendly interface to suit the needs of all merchants and customers.
Registration
To become a merchant, please head over to our homepage and click on the ‘Sign Up Now’ under Merchant.
You will need to submit your business details and upload all the necessary documents required.
Our team will process your submission and will send an email to you regarding your account registration.
Account & Security
You can access CHEQ marketplace with your given credential with however many devices you want to.
You can go to the CHEQ webpage, click on the Sign In button and proceed to click on the Forgot My Password. You will be asked to enter your email where a reset link will be sent to you or you can email us directly to request a password change at seller.support@cheq.asia.
Step 1: Click on your account
Step 2: Under Account Information, click Update
Step 3: Update your information and save the changes accordingly
Your login attempt could fail due to an incorrect login credential. Please try to login again and be mindful of any capitals or spaces. Another reason could be that your account has been deactivated by the admin which you should have received an email about this. If none of this applies to you please reach us at support@cheq.asia and we’ll assist you.
If you have requested your account to be deleted, you will be able to register again using the same email address or phone number that you have used before. However, this will be based on CHEQ admin approval.
Please make sure all of your outstanding orders are completed before requesting your account to be deleted. Outstanding orders include orders that are still in process or under dispute.
If you have no outstanding orders or any dispute, kindly contact CHEQ support at seller.support@cheq.asia for further assistance.
Step 1: Click on your account Step 2: Under Account Information, click Update Step 3: Update your information and save the changes accordingly
You can edit your emails via your Profile section after you login.
Merchant Basic
After login, you can update your information through the Edit Profile tab. There you can update your information such as your shop’s name, shop’s addresses, shop’s online image and more.
You will be given a template to fill for bulk upload for the first time along with hands on training on how to manually upload products to your listing.
You will receive a product template to fill in after your successful registration to guide you through the process. It includes all the necessary information needed for each product.
You can submit a report via email to us at seller.support@cheq.asia with the user/Merchant account name.
If you come across a counterfeit product, please proceed to report the product and/or the merchant by submitting a report via email to seller.support@cheq.asia . You may be required to send additional supporting documents for us to take action against the reported product and/or Merchant.
If your submitted product was deleted or rejected, it was likely due to violation of our rules.
Common violations includes:
● Misleading pricing
● Listing products under the wrong category
● Banned drugs in Malaysia
Order
You can check your orders by logging in to CHEQ website and click on the Orders tab to check the details of your most recent order.
You can click on the order in the Order Details page and you can choose the relevant status to update for each order. All updated statuses will be reflected back to the buyer’s view as well.
When you accept the cancellation request, the order would be cancelled immediately. You are required to inform CHEQ finance team regarding the cancelled order and CHEQ finance team would initiate the refund.
However, merchants are not allowed to request buyers to cancel the order.
You can submit a report via email to us at seller.support@cheq.asia with the user/Merchant account name.
If you come across a counterfeit product, please proceed to report the product and/or the Merchant by submitting a report via email to seller.support@cheq.asia . You may be required to send additional supporting documents for us to take action against the reported product and/or Merchant.
Payment is made to merchants by CHEQ finance team after the order status is changed to Delivered. Please expect 7-14 working days for the payment amount to transfer to your bank account.
Payment
When your order status is changed to Delivered, CHEQ finance will make payment to you on a weekly basis. Please expect 7-14 working days for the payment amount to transfer to your bank account.
CHEQ Finance team will send you a payment advice after we have successfully made payment into your account on a weekly basis.
Shipping
CHEQ has collaborated with Citylink as our primary logistic service provider.
By using Citylink, you can follow these steps below:-
Change your order status to Ready for Shipping.
Schedule a pick up date.
Print your packing list including delivery order and AWB.
Citylink will pick up your item and deliver it to the buyer.
For all orders that have been shipped using Air Waybill printed from Citylink, the delivery status will be updated automatically in the CHEQ platform under order details.
However, the status update for some shipments may differ from time to time due to unforeseen circumstances during the delivery process. It may take up to 1 day from pick up date for the shipment's status to be updated.
If there are no updates after more than 1day, please reach out to CHEQ support via seller.support@cheq.asia with your Order ID and a picture of the air Waybill printed for us to assist you.
Both buyer and/or merchant can file for a damaged/lost compensation claim from CHEQ Customer Service Team if the parcel is lost/damaged by CHEQ Supported Logistics Partners.